Google adwords helpdesk won't help me?

[NB99]

Google adwords helpdesk won't help....can anyone else? Recently signed up to Google adwords for my property website, but I can't get my ad to appear. I'm targeting a very specific conference in Cannes called LIONS so have picked "cannes lions" to be my keywords, yet depsite being within budget, despite there being only 1 or 2 other ads appearing, I cannot get my ad to appear. The campaign is "active" but it just doesn't work. It did briefly work with Google network but has never actually worked for Google search itself....I appreciate it's all a bit vague but has anyone any ideas as the Google email helpdesk refuses to answer my emails.....

[wired076]

can't help you in regards to this issue other than where you can get support. Try Google groups in reference to Google Adsense and adwords there is a large network of users there that might be able to help otherwise try https://www.google.com/adsense/support/bin/request.py? and ensure that you send the email to the right place and they do take a few days up to two weeks to respond some times. Otherwise try the support centre at https://www.google.com/adsense/support/

Hope this helps.

[drixie]

I think Google runs a live chat help for adwords customers. The link should be somewhere in your control panel. Look properly and you will find it. I think the reason they did not reply to your mails will be that they believe anyone needing help will use the live chat. I've actually used it before and they were really helpful.